Terms & Conditions
Tours are valid from 1st April 2016 to 31st March 2017. Any booking is made pursuant to these terms and conditions.
2. TOUR PARTICIPATION/EXCLUSION/RELEASE
Outback Aussie Tours may, if in the opinion of any representative of Outback Aussie Tours or carrier, either refuse to allow persons on the tour or expel persons from the tour if their mental or physical condition is such as to render them: incapable of caring for themself; likely to become objectionable to other passengers; or a hazard to themself or other passengers. Outback Aussie Tours will not be liable for any expenses arising from such persons being precluded from completing the tour for any such reason. Each booking is conditional on Outback Aussie Tours securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, Outback Aussie Tours reserves the right to cancel or suspend a scheduled departure.
3. SPECIAL DIETS
Passengers requiring special diets such as vegetarian or gluten free must inform Outback Aussie Tours at time of reservation and reconfirm their request with the Outback Aussie Tours Driver/Host upon arrival. Outback Aussie Tours cannot guarantee special requests will be met in all instances.
4. SPECIAL REQUIREMENTS
Outback Aussie Tours welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any special requirements must be advised at time of booking. Outback Aussie Tours reserves the right to refuse to carry any person who it deems cannot fully care for themselves on Tour without assistance. Wheelchairs and walkers cannot be carried on motorcoaches due to space limitation. Wheelchair passengers should be aware of these limitations. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off motorcoaches or other transportation vehicles, or other personal needs. Passengers who need such assistance must be accompanied by a qualified companion.
5. HEALTH & FITNESS
Tours include walks ranging from short to long distances of up to 1.5 kilometres. These walks are often over uneven ground and may include steps. For safety and enjoyment passengers should be in good physical condition to participate in all tours. Some walks vary in degree of difficulty from moderate to difficult. Passengers need to be aware of the high temperatures which may be experienced in the Outback. Medical Equipment: Please note that in some remote outback locations electric power may not be available 24 hours per day. Passengers are advised to bring take adequate medication (and spare prescriptions for essential medication) for remote travel and emergencies.
6. PRICING & CONDITIONS
All prices are quoted in Australian currency and include tour preparation, operation costs and GST where applicable. Prices include all on-tour coach travel, all railway station and some airport transfers at arrival and departure point of each tour; meals, accommodation, sightseeing and admissions as per the itinerary. Prices do not include airfares, rail tickets, meals not specified in the itinerary, drinks, laundry, optional activities and items of a personal nature. Changes to rail/flight schedules may require additional overnight accommodation at either commencement or completion of the tour, which is at passengers’ own expense. Additional Optional Activities are not included in the tour cost and incur additional charges. Tours are subject to availability, operational and seasonal factors. A minimum number of people are required for some activities to operate and you are encouraged to pre-book these prior to arrival to avoid disappointment.. These terms and conditions may be subject to further changes by Outback Aussie Tours from time to time and are shown on Outback Aussie Tours website
7. CHANGES TO THE ITINERARY
Outback Aussie Tours is often not the provider of attractions, excursions and/or optional tours. Accordingly, Outback Aussie Tours may, where it is required to do so, suspend or cancel any tour inclusion where that tour inclusion is not available or in the opinion of Outback Aussie Tours, unadvisable, unsafe or unsuitable. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Outback Aussie Tours reserves the right to alter or change the accommodation, carriers or vessels at any time for any reason; and cancel or alter the itinerary and/or tour at any time without notice as Outback Aussie Tours considers necessary for any reason whatsoever including road, weather or traffic conditions, non performance of suppliers, industrial action, operational conditions and requirements. Where a tour is cancelled prior to the departure date, Outback Aussie Tours will use all reasonable endeavours to offer the nearest possible alternative tour (subject to a refund or payment to cover any tour price difference) or, if this is not acceptable, refund the tour price or such portion of it as Outback Aussie Tours considers appropriate. A tour host is not guaranteed on tours with less than 20 passengers.
8. DEPOSITS AND FINAL PAYMENT
A non-refundable/non-transferable deposit of $200 per person is payable within 7 days for booking confirmation. Exception: For Cape York & Torres Strait tours, a deposit of $400 per person is payable within 7 days. Air and Rail fares need to be paid in full at time of booking. Bookings will be automatically cancelled if a deposit is not received by Outback Aussie Tours within 7 days of the booking. Final payment for tour costs must be paid no later than 60 days prior to travel. For bookings made less than 60 days prior to departure, full payment is required within 48 hours for confirmation. It is the passenger's responsibility to pay the tour price by the due date. Please ensure payments are made within the specified time limits to ensure that bookings are not automatically cancelled.
9. CANCELLATION FEES
Required period of notice
Fee per person
60 days and over
loss of deposit
between 59 and 46 days
50% of tour fare
between 45 and 15 days
75% of tour fare
14 days or less
100% of tour fare
Please note: transferring to another date is treated as a cancellation and cancellation fees apply.
10. TRAVEL INSURANCE
Passengers are strongly recommended to take out travel insurance to cover against unforeseen circumstances. Ask your travel agent for details.
11. BAGGAGE ALLOWANCE
Due to limited space available on the vehicle and in accordance with the airlines, passengers are entitled to carry one suitcase per person not exceeding 60cm length, 40cm width and 60cm height and weight 15kg. Personal items such as make-up, cameras etc should be carried in a travel bag which is not to exceed 4kg per person. Where possible use soft bags not cases. Passengers are to ensure that luggage meets the weight requirements as overweight items will be left behind.
12. YOUNG TRAVELLERS
Children 4 to 14 years are entitled to the quoted Child rates when sharing with sole use or twin sharing adults. Persons under 18 years of age must be accompanied by an adult. Please note: some tour itineraries are not suitable for small children.
Passenger participation in tours operated by the carrier companies and Outback Aussie Tours may incur certain risks and dangers which are beyond the operators’ control including, but not limited to the hazards of travelling in remote areas, travel by boat, train, automobile, aircraft or other means of transportation, the forces of nature and accident or illness in remote regions without means of rapid evacuation or medical facilities. The carrier companies and Outback Aussie Tours will not have any liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Outback Aussie Tours will use their best efforts to ensure that adequate measures are taken. Passengers must make their own enquiries regarding safety warnings in relation to the destination they are travelling too.
14. SEAT ROTATION & SMOKING
To ensure all clients have the opportunity to enjoy front and window seats, a daily seat rotation system is employed. Government regulations prohibit smoking on tour coaches.